Customers can rely on us!
We keep track, and fill your tank automatically with a credit card on file. Customers who opt for our automatic deliveries never have to worry about running out of fuel. Family Oil, Inc. uses state of the art technology, adjusts deliveries according to the weather, monitors your usage and makes sure you always have fuel when you need it. First time customers must pay for their first delivery at the time of the delivery, and all customers who have automatic deliveries must provide us with a valid credit card. For all subsequent deliveries we will leave a delivery ticket on your door which is considered your invoice with payment due 30 days from the delivery date. It is important to pay for your deliveries in a timely manner to avoid the risk of being denied future deliveries due to outstanding balances. Please contact us with any questions.
Will Call Deliveries
Customers who wish to monitor their own usage and fuel needs can opt for Will Call Deliveries. These customers are responsible for regularly monitoring the amount of fuel in their tank and must contact us to request a delivery. All customers who opt for Will Call service need to pay for the fuel at the time of the delivery. Customers can make payment arrangements when they contact Family Oil, Inc. to order the delivery.
Occasionally customers may experience problems with their equipment that requires immediate attention. Family Oil, Inc. is available 24 hours a day, 7 days a week. If you require emergency service after our regular business hours (Monday-Friday 8:00am - 4:30pm), please contact our office and take note of the emergency service number on our answering machine. Please call the emergency service number and the owners and technicians will be notified of your needs. Customers can expect to be billed an after-hours service call fee, a minimum overtime one hour labor charge and any parts required to service your unit.
If you are tax exempt we will need a copy of your tax exempt form. Call the office for more information at 518-767-0018.
Minimum Delivery - 150 Gallons
Large Order Discounts - Over 300 Gallons
We accept the following methods of payment: