My Account

 

Family Oil customers can now easily check account status, pay bills, and order fuel online!

If you are a current customer please call the office at 518-767-0018 to set up your secure account user ID and password. 

 

 

Privacy Policy: Your privacy is very important to us. We want you to have complete confidence that your privacy will not be compromised. To this end, we guarantee that we will not use any technical means (tracking cookies, keystroke loggers, spy ware, etc.) to gather information about you, your computer, or your computer usage. We also promise that any information gathered directly from you will not be sold to any other firm, individual or organization. Furthermore, we will not contact you without your express consent.

Security Policy: Your payment and personal software information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy: Due to the nature of our business we cannot offer refunds for any fuel delivery. Refunds for service and installations are handled on a case by case basis.

Gift Certificate Policy: We mail gift certificates purchased by phone or through our website in 3-5 business days. Once we have received your request and payment for your gift certificate, you will be notified via email that it has been processed.